Use this service to request assistance with installing approved software on university-managed devices, or report software issues. Users can request the installation of university-provided software or software purchased by a department, so long as the license keys are in-hand.
Who is Eligible?
Users issued a university-managed device.
Prerequisites and Expectations
For General Software Install Requests, the OU Help Desk will review the request to ensure the software is authorized and compatible with the device. Once the initial check is completed, the Help Desk will schedule a remote session or in-person appointment to complete the installation and verify that the software is functioning correctly.
For software issues, the OU Help Desk will assess the issue and reach out to provide support via remote session or an in-person appointment.
Learn More
See the "Related Articles" section to view knowledge base articles related to this service. You can also Go to the ERN site HERE to see the list of University approved applications.
Cost
No charge.