Software Installation and Troubleshooting

Tags OUHD

Use this service to request assistance with installing approved software on university-managed devices, or report software issues. Users can request the installation of university-provided software or software purchased by a department, so long as the license keys are in-hand.

Who is Eligible?

OU software installations on university-managed device.

Prerequisites and Expectations

For General Software Install Requests, the software is reviewed for compatibility with the device. Once the initial check is completed, installations can be performed via remote session or in-person appointment.

For software troubleshooting, we will provide support via remote session or in-person appointment.

Learn More

See the "Related Articles" section to view knowledge base articles related to this service. You can also Go to the ERN site HERE to see the list of University approved applications.

Cost

No charge.

 
Report an Issue Request Software Installation

Service Offerings (2)

Report a Software Problem
Request troubleshooting issues with approved software on university-managed devices.
Request Software Installation
Request assistance with approved software on university-managed devices.