Overview
This article outlines the process, policies, and expectations for temporary data backups performed by University Technology Services (UTS) when a university-owned computer or mobile device is being troubeshooted, re-imaged, replaced, or upgraded.
Temporary backups help ensure that user data is preserved during these transitions. UTS stores this data securely and allows users to request their data as needed within a defined retention period.
What is Backed Up?
Included By Default
- Files and folders stored in the user's profile
- Local app settings (e.g., browser data)
- Mobile device data via iCloud or iTunes backup
Excluded Unless Specifically Requested
- System files
- OS-level configurations
- Custom software configurations
Disclaimer: Because system files are excluded, the layout, behavior, and appearance of your device after re-imaging or replacement may differ from before. UTS will make a good faith effort to restore the previous experience, but cannot guarantee an exact match.
Storage, Access, and Retention
- Data is stored on secure, university-owned hardware located on-site at the main campus.
- Access is limited to the OU Help Desk team only.
- Each backup is labeled using the ticket number and user's NetID, allowing for easy tracking.
- Data is retained for up to 6 months, then permanently deleted.
- Users may request a copy of their data at any time.
- Users may request early deletion of their data at any time.
Backup Methods
Windows Devices
By default, the user(s)'s entire profile folder (C:\Users\[username]) is backed up, including:
- Desktop, Documents, Downloads, Pictures, Videos, and other personal folders.
- The AppData folder, which stores application settings, browser bookmarks and history, and other configuration files.
- Note: The AppData folder adds significant time to the backup due to the volume of small files.
- Other folders and files may be included if they are clearly user-created or requested explicitly.
macOS Devices
By default, macOS devices are backed up using Time Machine, which will capture all user data for all users on the system.
Mobile Devices
By default, mobile devices such as iPhone or iPad are backed up using:
- The customer's iCloud, if enabled and free space is available, or
- A local backup onto a UTS computer
Both methods require user credentials in order to complete, so these backup procedures will need to be done with the customer in-person. Both methods will capture most user data on the system. See what data is not backup by iCloud or local backups here: Backup methods for iPhone or iPad
FAQ or Troubleshooting
- Q: Can I request only specific folders be backed up?
- A: Yes. You can request specific files and folders that the Help Desk should back up.
- Q: How do I know if my browser data is synced to the cloud?
- A: If you're signed into Chrome, Edge, or Firefox with your account, bookmarks and history are likely synced. If you're still not sure, the Help Desk can verify the sync status of your browser.
- Q: Can I access my backup after getting my new device?
- A: Yes, within 6 months. Contact the OU Help Desk with your ticket number or NetID.
Who is Eligible?
Additional Support
- OU Technology Center
- 44 Oakland Center
- Rochester, MI 48309-4479
- (248) 370-4357
- Office Hours: M-F 8:00am - 5:00pm