This service allows users to report physical or hardware-related issues with their University-managed devices. Examples include:
- Computer not powering on or unexpected shutdowns
- Overheating or loud fan noise
- Battery or charging issues
- Cracked, damaged, or flickering displays
- Damaged chassis or casing
- Broken or non-responsive buttons
- USB or other port issues
- Other malfunctioning hardware components
Software-related issues should be reported through the Software Installation and Troubleshooting service.
Need to purchase a new device? Request a quote using the Device Purchase Quotes service.
Who is Eligible?
Anyone with a University-managed device.
Prerequisites and Expectations
Complete the "Report an Issue" form with detailed information on the issue you're experiencing.
A technician will reach out to perform troubleshooting either in-person or remotely. If the device requires extensive hardware troubleshooting or repairs, the OU Tech Center will take possession of the device to further diagnose the issue and determine a course of action. If a warranty claim to the manufacturer is necessary, the OU Tech Center will verify the warranty coverage of the device. If the device is no longer covered for the required repair, the user's department will be responsible for the associated costs.
Users acknowledge that by consenting to a hardware repair or upgrade performed by the OU Tech Center outside of warranty coverage, University Technology Services (UTS) and the OU Tech Center are not responsible for accidental damage or unsuccessful repairs.
Learn More
See the "Related Articles" section to view knowledge base articles related to this service.
Cost
If a hardware repair or replacement is needed, charges may be incurred if the device is outside of the warranty coverage period.