Note: The OU Help Desk recommends using the Grizznet-Secure WiFi when possible. Grizznet-Secure does not use ClearPass. Ethernet (wired) network connections are still required to be registered on ClearPass.
ClearPass is the network registration tool used by OU to allow users to connect to the grizznet WiFi or Ethernet. The device’s registration must be renewed annually to maintain access to the grizznet network. This service assists users experiencing issues when attempting to register their devices on the university network. Common problems include registration failures, incorrect credentials, device authentication errors, or connectivity issues after registration.
Who is Eligible?
Active staff, faculty, and students.
Prerequisites and Expectations
When a request is submitted, the OU Help Desk will investigate the issue by setting up a virtual or in-person appointment and verifying user credentials, checking network settings, and troubleshooting potential causes. If necessary, the issue will be escalated to the appropriate network team for further resolution.
Learn More
See related articles for more information.
Cost
No charge.