This service can be used to request assistance with issues related to SAIL or eBill proxy access.
Who is Eligible?
- Active students.
- Authorized proxy users (such as parents or guardians) who have been granted access by a student.
Prerequisites and Expectations
Please verify the following before submitting a ticket:
- The student has successfully added the proxy user in SAIL or eBill.
- If the proxy user has not received an email, they have checked their Spam or Junk folders.
- The correct proxy login credentials are being used (SAIL uses a 6-digit PIN; eBill uses a password).
To request assistance, submit an issue using the Report an Issue button.
Required Information
- Are you a student or a proxy user?
- Student's full name and NetID
- Which system is affected: SAIL, eBill, or both
- A detailed description of the issue and any error messages received
The OU Technology Center will review your request during business hours. You may be contacted for additional information or clarification.
Learn More
See the "Related Articles" section to view knowledge base articles related to this service.
Cost
No cost.