How to Enable Proxy Access for Student Accounts

Students at Oakland University can grant guest users (such as parents or guardians) proxy access to certain parts of their student account.

Who is Eligible?

• Active OU students may grant proxy access to anyone they choose.

Overview

Proxy access allows a student to give a guest user limited access to specific systems associated with the student's account. This is most commonly used to allow parents or guardians to view billing information or academic details. SAIL and eBill proxy access are managed separately. Granting access to one system does not automatically grant access to the other. Students may add, manage, or remove proxy access to their account at any time.

There are two types of account proxy access:

• SAIL proxy access - allows guest users view the student's course schedule, grades, awards, holds, and more.
• eBill proxy access - allows guest users view the student's tuition billing and payment information and make payments on the account.

How to Setup SAIL Proxy Access

Student Steps

1. Open a web browser and visit mysail.oakland.edu. Login using your NetID and password.
2. Under the Student Resources option in the left-hand menu, click SAIL - Self Service.
3. Next click Proxy Management from the list of options. This will display a list of current proxies that have access to your account.
4. Click + Add New to add a new proxy user to your account.
5. Fill out the proxy user's personal information and select what permissions the proxy account should have access to under the Authorizations section.

Proxy User Steps

1. The proxy user will receive 3 separate email messages to the email address that the student entered in Step 5 above. One email will include a temporary password. Copy this temporary password for use in the next step.
2. A different one of the email messages will be titled "Set Your PIN". Click the link in this email to finish setting up the PIN on the proxy account.
3. The proxy user will be prompted to enter their email address (must be the same address the student entered in Step 5 above), the initial password (use the temporary password copied in Step 1), and a new 6-digit numeric PIN. 
4. Click the Submit button when finished.

The proxy user may now login to SAIL using either of the following methods:

• Navigate to oakland.edu/proxyaccess.
• Visit sail.oakland.edu, click the Proxy Login button, and enter proxy email address and 6-digit numeric PIN.

How to Setup eBill Proxy Access

Student Steps

1. Open a web browser and visit mysail.oakland.edu. Login using your NetID and password.
2. Under the Student Resources option in the left-hand menu, click eBill. You may be asked to consent to the Terms and Conditions before moving on.
3. Next click Authorized Users under the My Profile Setup section. This will display a list of current proxies that have access to your account.
4. Click the Add Authorized User button to setup a new proxy account, enter the proxy user's email address, and click Continue.
5. Click the "I Agree" checkbox, then click Continue.

Proxy User Steps

1. The proxy user will receive an email message from eBill containing a temporary password. Copy this temporary password for use in the next step.
2. Navigate to oakland.edu/ebill and click the eBill for Authorized Users button.
3. Enter the proxy user's emaill address (must be the same address the student entered in Step 4 above), and the temporary password copied in Step 1.
4. The proxy user will be asked to enter their First and Last name, and create a new password for their account.

The proxy user may now login to eBill using their email address and new password by visiting oakland.edu/ebill and clicking the eBill for Authorized Users button.

Important Notes

• SAIL proxy accounts use a 6-digit numeric PIN, while eBill proxy accounts use a standard password. These credentials are not interchangeable.
• Proxy users should keep their login credentials confidential.
• Students are responsible for managing and removing proxy access when it is no longer needed.
• For privacy and security reasons, Oakland University staff cannot add or modify proxy access on a student's behalf.

Troubleshooting

• If the proxy user did not receive an email, check the Spam or Junk folders and verify the email address is correctly entered by the student.

Additional Support

• OU Technology Center
• 44 Oakland Center
• Rochester, MI 48309-4479
• (248) 370-4357
• Office Hours: M-F 8:00am - 5:00pm