How to Request a Service

Overview

This article explains how to submit a request ticket.

Guide

1. Log in to the Self-Service Support Center
   • Navigate to the Self-Service Support Center and click Sign In, if you are not already logged in.
   • Log in using your full OU Email address (NetID@oakland.edu) and password.
   • Tip: If you are not able to sign in, see the article: Microsoft Login Password Sync Issue
2. Locate the Desired Service
   • Use the search bar or browse the categories to find the service you would like to request.
3. Use the Submit Button
   • If the service has a "Submit a Request" button, click it and fill out the form with as much detail as possible.
     • Some services have multiple submit buttons, choose the appropriate one for the request you are looking for.
   • Once the form has been submitted, the service teams will begin working on your request and will reach out to you for confirmation or to collect more information.