How to Request a Service or Report an Issue in the New Self-Service Portal

Who is Eligible?

Faculty, Staff or Students

Request a Service or Report an Issue in the New Self-Service Portal

1. To submit a service request or to report a technology issue, navigate to the Self-Service Portal at support.oakland.edu.
2. Sign-in to the Self-Service Support Center by clicking the "Sign In" button from the upper-right corner of the screen.
3. Enter your Oakland University NetID (email address) and password, if you cannot log in, reset your password at https://netid.oakland.edu/profile/.
4. Once authenticated and logged in, click the "Submit a Request" button to search for a service and submit a request. To report, an issue click on the "Report at IT Issue" button.
5. Click the "Service Catalog" button to view all technology services.

Additional Support

• OU Technology Center
• 44 Oakland Center
• Rochester, MI 48309-4479
• (248) 370-4357
• Office Hours: M-F 8:00am - 5:00pm