How to Request a Service

This article explains how to submit a request ticket.

Guide

  1. Log in to the Self-Service Support Center

Oakland University webpage header with navigation links for Home, Students, Faculty and Staff, Services, and Knowledge Base. 'Sign In' button highlighted.

  1. Locate the desired Service. For this example we will look for the "Device Setup" service.
    • Browse the categories in the Service Catalog or use the search bar to find the service you would like to request.

Using the Service Catalog:

Oakland University webpage showing a "Services" menu. "Technology Services" is highlighted, offering tech support for devices and accounts.

Website page displaying various technology service categories, including Accounts, Classroom Support, and Desktops, Laptops, & Printers, highlighted in red.

Screenshot of a "Desktops, Laptops, & Printers" service catalog with options like "Device Setup," highlighted, and "Data Encryption."

Using the Search Bar:

Oakland University support portal page showing a "Self-Service Support Center" headline. A woman and a young man are looking at a computer screen.

Search results page with "Device Setup" highlighted in red. It includes services and technology categories. Other links are listed below. Clean, informative layout.

  1. Use the "Submit a Request" Button
    • If the service has a "Submit a Request" button, click it and fill out the form with as much detail as possible.
      • Some services have multiple submit buttons ex: "Request Device Setup" instead of "Submit a Request", choose the appropriate one for the request you are looking for.

Webpage screenshot titled "Device Setup" for Oakland University. Features include eligibility, expectations, a no-cost setup, and a highlighted "Request Device Setup" button.

Device setup form webpage with fields for subject, recipient, phone number, department, and device pickup details. Highlighted section asks 'Who is the device for?' with a red box around it.

  1. Once all the information for the form has been added, to make sure your request gets added to our queue, click the "Submit" button at the end of the page.
    • Once the form has been submitted, the service teams will begin working on your request and will reach out to you for confirmation or to collect more information.
      • When filling out a form, the default requestor of the form will be set to whoever is sign into support.oakland.edu in the browser.

Web form titled 'Miscellaneous' with fields for share drives and printers. A large text box labeled 'Additional Notes' is below. A brown 'Submit' button is at the bottom left.

Additional Support

  • OU Technology Center
  • 44 Oakland Center
  • Rochester, MI 48309-4479
  • (248) 370-4357
  • Office Hours: M-F 8:00am - 5:00pm
Print Article

Related Articles (2)

How to Report an Outage
Report an outage or degraded service in the Self-Service Support Center.
How to View Your Tickets
View, filter, and manage your request or incident tickets in the Self-Service Support Center.