How to Request a Service or Report an Issue in the New Self-Service Portal

Summary

A guide on how request a service or report an issue with the new self-service portal.

Body

Who is Eligible?

Faculty, Staff or Students

Request a Service or Report an Issue in the New Self-Service Portal

  1. To submit a service request or to report a technology issue, navigate to the Self-Service Portal at support.oakland.edu.
  2. Sign-in to the Self-Service Support Center by clicking the "Sign In" button from the upper-right corner of the screen.
  3. Enter your Oakland University NetID (email address) and password, if you cannot log in, reset your password at https://netid.oakland.edu/profile/.
  4. Once authenticated and logged in, click the "Submit a Request" button to search for a service and submit a request. To report, an issue click on the "Report at IT Issue" button.
  5. Click the "Service Catalog" button to view all technology services.

Additional Support

  • OU Technology Center
  • 44 Oakland Center
  • Rochester, MI 48309-4479
  • (248) 370-4357
  • Office Hours: M-F 8:00am - 5:00pm

Details

Details

Article ID: 89
Created
Thu 3/27/25 1:34 PM
Modified
Wed 4/16/25 10:11 AM

Related Services / Offerings

Related Services / Offerings (1)

Report a technology issue to request assistance.