Clearing Internet Browsers

The information your Internet browser stores sometimes becomes incomplete or corrupt and can prevent access to Webmail, Moodle, or SAIL. Please check that you are using a supported Internet browser for the website. Follow the steps below to delete your Internet browser's cache and cookies and that may resolve the connectivity issues.

Who is Eligible?

Active Faculty, Staff and Students

Browsers

Google Chrome

  1. At the top right, click on More (designated by the three vertical dots).

A dark-themed browser interface with tabs visible. Starred icon, profile circle with 'A', and grid icon on right. Links to Gmail and Images below.

  1. A drop-down menu should appear. Click on "Clear browsing data..."

A dark-themed browser menu displays options like New Tab, History, Downloads, and Settings. "Signed in" status is visible, conveying a user-focused, organized browsing experience.

  1. You will be navigated to a small pop-up that gives you the option to choose what data you would like to delete. It is suggested to choose all three options to ensure all corrupted data is deleted. Then, click "Clear Data"

A "Clear browsing data" window displaying options to delete browsing history, cookies, and cached files. "Last hour" is selected for the time range.

  1. Close out of the browser and re-open a new browser session.

Firefox

  1. On the top right of the browser, click on the three horizontal lines.

A web browser window displaying a blank page with navigation icons at the top, including back, forward, reload, and home buttons.

  1. Click "Settings"

Browser menu dropdown displayed on the top right, showing options like New Tab, History, Downloads, and Settings. Clean, straightforward interface.

  1. You will be taken to the browser's settings. Click on "Privacy & Security"

A web browser settings page displaying options for general settings, importing data, tabs, and language preferences. The interface is clean and minimalistic.

  1. Scroll down a bit. You should see a small section called "Cookies and Site Data". Click "Clear Data…".

Firefox privacy settings page with options for Strict or Custom tracker blocking. Includes checkboxes for privacy preferences like “Do Not Track.”

  1. Select both options. This will help guarantee that corrupted data and cookies will be deleted. Click "Clear Data".

A dialog box for clearing data in Firefox, showing options for "Cookies and Site Data" and "Cached Web Content" with buttons for "Clear" and "Cancel."

Microsoft Edge

  1. On the top right of the browser, click on the three horizontal dots.

A serene desert landscape with undulating white sand dunes under a clear blue sky. A narrow stream of water winds through the dunes, creating a tranquil scene.

  1. Click "Settings"

Browser window displaying an open settings menu on the right, with a gray-blue sky and sand dunes in the background. Simple and functional tone.

  1. Click on "Privacy, search, and services"

A computer screen displaying browser settings menu. Features include profile information, privacy settings, Microsoft Rewards, and payment options, with a minimalist design.

  1. Click "Choose what to clear"

Settings page of a browser showing tracking prevention options: Basic, Balanced, and Strict, each with varying degrees of tracker blocking. The Balanced option is selected. Below, there are options for clearing browsing data.

  1. A pop-up will appear. Different options of data can be selected to be deleted. The recommended data to remove are Browsing history, Cookies and other site data, and cached images and files. Click "Clear now".

An options window titled "Clear browsing data" lists choices to delete browsing history, download history, cookies, and cached files. The tone is informative.

  1. Close out of the browser and open a new browser session

Additional Support

  • OU Technology Center
  • 44 Oakland Center
  • Rochester, MI 48309-4479
  • (248) 370-4357
  • Office Hours: M-F 8:00am - 5:00pm
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