Request configuration or changes to advanced telephony features within the university phone system. These services support enhanced call routing, automated handling, and improved communication workflows for departments and teams.
Who is Eligible?
Active faculty or staff assigned a desk phone.
Prerequisites and Expectations
UTS will review requests and analyze requirements. A technician may reach out for additional information or clarification before proceeding. Once all details are confirmed, the phone features will be tested and implemented.
Advanced Features Available
- Contact Center (UCCX): Setup or modify call center environments and agent configuration.
- Call Trees: Create or update automated menus that route callers based on user input.
- Hunt Groups: Configure groups of phones/extensions to ring in a defined sequence or pattern.
- Advanced Queuing: Implement or adjust call queues, including wait times, overflow handling, and messaging.
- Cisco Conference Calling: Enable or troubleshoot conference call functionality for meetings and group communication.
- Other Advanced Features: Submit requests for additional features or inquire about telephony solutions not listed above.
Learn More
See the "Related Articles" section to view knowledge base articles related to this service.
Cost
No charge.