This service provides support for resolving issues related to accessing or using shared network drives. Common problems include inability to connect to the drive, missing files, or permission errors.
Who is eligible?
Users with access to at least one shared drive.
Prerequisites and Expectations
When a report is submitted, the OU Help Desk will investigate the issue by reviewing permissions, verifying network connectivity, and troubleshooting any technical problems. If necessary, the issue will be escalated to the appropriate team for further resolution.
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Cost
No charge.