This service allows Faculty and Staff to request maintenance on existing servers hosted by University Technology Services (UTS). Common requests include operating system (OS) upgrades, storage expansion, configuration changes, troubleshooting, etc.
Who is Eligible?
Faculty or staff responsible for university servers or virtual appliances managed by or hosted within the UTS infrastructure (e.g., on-prem data center or UTS-managed cloud).
Prerequisites and Expectations
Once submitted, your request will be reviewed by the UTS Infrastructure teams, who may contact the requestor for additional steps and information needed to complete the request.
Learn More
For additional relevant information, review "Server Support Levels" on the "Computing and Storage Services" page on the Oakland University ERN (faculty and staff login is required).
See the "Related Articles" section to view knowledge base articles related to this service.
Cost
If additional hardware or software is needed to complete the maintenance request, there may be associated costs involved.