Microsoft Login Password Sync Issue

Who is Eligible?

• All Oakland University students, staff, and faculty with a NetID account.

Troubleshooting

When logging into a system that uses Microsoft authentication (such as Office 365 (https://www.office.com/), or support.oakland.edu), you may encounter the following error:

"Your organization doesn't allow you to update your password on this site. Please update it according to the method recommended by your organization, or ask your admin if you need help."

This error occurs because your NetID password is not correctly synced with Microsoft and needs to be reset. All NetID password changes must be completed at netid.oakland.edu. Until the password is updated using that tool, you will not be able to sign in to services that use Microsoft for authentication, including the Self-Service Support Center (support.oakland.edu).

Guide

To resolve this issue, follow the steps to reset your NetID password in the article: NetID Password Reset.

FAQ or Troubleshooting

Q: Why can’t I change my password through Microsoft 365 or Outlook?

• A: Oakland University centrally manages passwords via the NetID management tool. Password changes made elsewhere are blocked for security reasons.

Q: How long after changing my password before I can access Microsoft services again?

• A: Changes typically sync immediately, but it may take up to 15 minutes for all systems to recognize the update.

Q: I’m still locked out after updating my password. What should I do?

• A: Contact the OU Technology Center for further assistance (information below)

Additional Support

• OU Technology Center
• 44 Oakland Center
• Rochester, MI 48309-4479
• (248) 370-4357
• Office Hours: M-F 8:00am - 5:00pm