Cisco Jabber - Installation

Jabber use on campus is not allowed or supported, and you should not use your Jabber phone to place 911 calls.

• Use of the OU VPN is recommended.
• OU supports Jabber on PC, IOS, and Android.
• To have a Jabber Softphone provisioned, please submit a request here.

Who is Eligible?

Active Faculty or Staff

How Do I Install Cisco Jabber?

Prerequisites and Expectations 

The Network team will review and provision the Jabber account before software installation can be completed. 

The Network team will need the following information to complete your request: 

• The telephone extension(s) that you would like have available on the Jabber client 
• The MAC address of your physical phone (this speeds up the provisioning process but is not absolutely necessary) 
• The type of device that you will be using the Jabber client with: Computer, iPhone/iPad or Android.
  • You may select more than one. 

Other things that you should keep in mind: 

• You will not be able to log into or utilize the Jabber Softphone client while connected to either the campus wired or wireless networks
  • This restriction is related to e911 location reporting requirements 
• The VPN (Global Protect) is not required to be used with this application, but for some users it does seem necessary 
• The Jabber softphone client for iPhones/iPads and Android devices can only support 1 extension 

Request that the Cisco Jabber softphone be provisioned 

Submit a request here to have the Jabber Softphone provisioned.

Installing Cisco Jabber on your computer 

1. Download Cisco Jabber install file here: https://www.webex.com/downloads/jabber.html 
2. Execute the CiscoJabberSetup.MSI file that you just downloaded 
3. You will be prompted “Do you want to allow this app to make changes to your device?” Click Yes to continue
   • If you encounter a permissions issue here, then you will need to contact the OU Tech Center for assistance 
4. You will then be prompted with the End User License Agreement from Cisco. Click Accept and Install to proceed 
5. At the end of the installation process, make sure the Start Cisco Jabber box is checked, then click Finish. 
6. When the Cisco Jabber window appears enter your OU email address. 
7. Jabber will prompt you to verify a certificate to proceed, select Accept. 
8. Enter your password when prompted for your credentials.
   • It is normal for the username to drop @oakland.edu at this step. 

If you receive an error about not being able to automatically detect server settings, try these steps: 

1. At the login screen, select Advanced Settings.
2. For Account Type, select “Cisco Communications Manager 9 or later”
3. For Login Server, select “Use the following server” and enter 141.210.3.10 (IP address for CUCM01) and Save.
4. Enter your OU email address
5. Enter your password when prompted for your credentials.

Installing Cisco Jabber on your IOS (Apple) Device 

1. Open the App Store and search “Cisco Jabber” and install the application 
2. Open the App after it is has finished downloading and accept the initial “End User Licensing Agreement” 
3. Swipe through the next three screens until “Get Started Now” appears at the bottom of the screen and click it. 
4. Allow Jabber access to your Microphone. If you do not, the App will not immediately be able to use your iPhone’s microphone during calls. 
5. You will be presented with the Jabber login screen with a text entry box filled with “username@company.com”. You will fill this box with your full Oakland email address, including the @oakland.edu portion. 
6. Press “Continue”. 
7. The next screen will have a new text entry underneath your provided Email address. You will enter your NetID/Email password here. 
8. Click “Sign In” 
9. If the supplied credentials are correct, you will be signed into your Jabber softphone on your iPhone. 

Installing Cisco Jabber on your Android Device 

1. Go to the Google Play Store on your Android device 
2. Search for “Cisco Jabber” in the Google Play Store 
3. Select to install the Cisco Jabber application 
4. Open the Cisco Jabber application 
5. Accept the End User License Agreement (EULA) 
6. Swipe through the Getting Started Informational screens and press Get Started at the last screen 
7. Give Cisco Jabber the following permissions: Record Audio 
   • Access to your contacts 
   • Find, connect to, and determine the relative position of nearby devices 
   • Send you notifications 
   • Make and manage calls 
   • Access music and audio 
   • Stop battery usage optimization for the Cisco Jabber application 
8. Enter your Oakland University email address and press “Continue” 
9. Enter your NetID password and press “Sign In” 

Additional Support

• OU Technology Center
• 44 Oakland Center
• Rochester, MI 48309-4479
• (248) 370-4357
• Office Hours: M-F 8:00am - 5:00pm