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The Technology Center has noticed a growing number of multifunction printers on campus. As stated in our Desktop Service Level Agreement, we cannot provide technical troubleshooting for these types of printers. At the time of purchase, it is necessary to make contracts for technical support with the vendor.
Intended Users
Active Faculty or Staff
What is a Multifunction Network Printer?
A multifunction network printer typically supports centralized printing from several desktop computers routed over the network, and may have other features such as copying, scanning, and emailed job status.
Frequently Asked Questions (FAQ's)
Can scanned documents be loaded into or tracked by Banner?
No, the Banner system cannot store or track documents scanned by typical multifunction printers/copiers. There are no plans to purchase the certified system needed for this functionality.
Who should you contact if a printing problem occurs with an unsupported printer?
You should contact the vendor under the terms of your support contract. You should have a single representative in the department appointed as the support contact person. All complaints about the printer and functions should go to the support contact person. That person will attempt to do basic troubleshooting, such as verifying the network connection, ensuring the machine is plugged in, checking for paper in the machine, etc. That person will then call the vendor technical support if he or she cannot fix the problem. The Technology Center will not call vendor support on behalf of a department. Vendors prefer to work directly with the department they support.
Does UTS provide network support to these devices?
Yes, UTS provides network support. UTS still provides support for the network port and network connectivity. UTS supports the computers that send print jobs to the multifunction printer. UTS also supports the network cables and ports that the computers and printers connect with. You may need a new network drop appropriate to the location of the machine. UTS would coordinate the installation of that drop.
What is a print queue?
A print queue allows multiple people to print to the printer and organizes print jobs that are waiting. If you are storing student data in any way, or sending emails with student data, you need to be on ADMNET. You will also need to review the appropriate use of email sending student data; current FERPA guidelines state that sending identifiable student data is unacceptable.
Does UTS make sure the network ports are active?
Yes, if UTS is contacted about checking a network port that is going to be used for one of these systems, they will make sure the network port is functional. This check should be done in advance and before the vendor technician is scheduled to set up the multifunction printer.
Does UTS supply network settings for the multifunction printer?
Yes. The vendor may need network settings (such as an IP address and gateway address) to set up the multifunction printer. The departmental support contact person should call the Technology Center in advance to request these settings before the vendor technician arrives to install the multifunction printer. This request normally takes 3 days.
Does UTS supply the system with an email address?
Many multifunction devices utilize a specific email address. Departments need to complete a GUEST/SHARED GROUP ACCOUNT form to get an email account for the system. This form should be submitted and granted before the vendor technician arrives on campus to set up the multifunction printer.
Does UTS supply information about email settings?
The vendor may need the name of the mail server or the IP address of the mail server. The departmental support contact person should call the Technology Center in advance to request these settings before the vendor technician arrives to set up the multifunction printer. The vendor will set up the email account on the printer.
Does UTS support desktop computers that connect to this system?
Yes. The vendor may provide instructions on how to make a computer connect to the multifunction printer. The vendor and the departmental contact person are then responsible for making sure the instructions work. If they do not, the vendor may advise the departmental support person to call the Technology Center for desktop assistance.
Additional Support
- OU Technology Center
- 44 Oakland Center
- Rochester, MI 48309-4479
- (248) 370-4357
- Office Hours: M-F 8:00am - 5:00pm