Admin By Request – Overview, Purpose, and How to Request Admin Access

What is Admin By Request?

Admin By Request (ABR) enables users to gain temporary local admin privileges on OU-managed devices. It provides:

  • Self-service access for authorized users

  • Logging of all elevated actions

  • Time-limited sessions (e.g., 1 hour)

  • Online and offline access options

  • Approval workflows and security controls

When Is Admin Access Needed?

Admin access may be required when a user needs to:

  • Install OU-approved software manually

  • Modify system settings or configurations

  • Troubleshoot hardware or software issues with IT support

  • Perform actions not possible with standard user rights

All actions must comply with OU’s Acceptable Use Policy (Policy 890).

How to Request Admin Access

1. Online (Standard Method)

  • Click the green Admin By Request icon in the system tray

  • The image shows a Windows desktop with a context menu displaying options: 'Request administrator access,' 'Tools,' and 'About Admin By Request.'

  • Select “Request Administrator Access”

  • Enter a brief justification

  • User Account Control window asking for administrative access with fields for email, phone, and reason. The reason entered is "test :)".

  • Access is automatically granted or sent for approval, depending on configuration​​​​​​
    Dark prompt box saying "Thank you" with confirmation of a sent request. Mentions an upcoming email update from an administrator. Button labeled "OK."
     

2. Offline (No Internet) – PIN Code Method

3. Permanent Access Requests

Responsibilities of Users with Admin Access

  • Only install licensed, OU-approved software

  • Keep antivirus and required security tools active

  • Do not make changes that compromise the device

  • You are responsible for local backups and recovery

  • UTS may revoke or deny admin access at any time

Need Help?

  • For technical issues or questions about Admin By Request, contact the OU Tech Center

  • For urgent access needs, please call the tech Center directly at 248-370-4357.

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