This article explains how to secure your OU Email account by resetting your NetID password, reviewing account access, and updating email client settings.
Who is Eligible?
Active faculty, staff, and students.
Information:
- Change your NetID password at netid.oakland.edu.
- Log into OU Email and sign out of all open sessions. Select Details located at the bottom of the Mail page, then the Sign out all other sessions button.
- Review the IP addresses that may have accessed your account from the details windows for any suspicious locations.
- Change the Alert Preferences. From the Details windows, click change and Show an alert for unusual activity.
- Review the Forwarding and POP/IMAP settings. Select the settings gear icon in the upper-right corner of the screen, then click settings.
- Click the tab Forwarding and POP/IMAP. If you do not synchronize your OU Email with an email client or other device, disable POP download and IMAP access. Review the forwarding settings and delete unknown forward settings on the account. Click the Save Changes button.
- If you had enabled either POP or IMAP before beginning this process, then continue; otherwise, stop.
- Synchronize the new password at https://netid.oakland.edu/gmailsync/ Enter your NetID and NetID password.
- If you are unable to download messages to your email client or device perform the unlock captcha feature.
- Go to http://www.oakland.edu/uts/student-services/email/, click the Unlock Captcha link, and continue. Then sign into your OU Email account as instructed.
If you use an email client such as MS Outlook, Mac Mail, or any device synchronized with OU Email, the new password will need to be re-entered in the settings.
Additional Support
- OU Technology Center
- 44 Oakland Center
- Rochester, MI 48309-4479
- (248) 370-4357
- Office Hours: M-F 8:00am - 5:00pm