Cloudflare is a solution utilized by OU to improve website performance and provide DNS, content-delivery, and security services. On rare occasions, a legitimate University user may be blocked by Cloudflare when trying to access certain University resources.
Who is Eligible?
Active Faculty or Staff
Troubleshooting Steps
Upon receiving a block message from Cloudflare (see below), perform the following troubleshooting steps:
- Take note of the Cloudflare Ray ID at the bottom of the page
- In this example, the Ray ID is 74a15dcebdc486a5.
- Provide the Ray ID to University Technology Services as this is needed to investigate your specific incident.
- Proceed to step 2.
- Attempt to access the same website from a private/incognito window using the same Internet browser. Deleting your browser's cookies and cache may have the same effect
- Take note of the results and send the information to your technology support professional/team.
- Proceed to step 3 if you are still unable to access the website.
- Attempt to access the same website from a different Internet browser
- Take note of the results and send the information to your technology support professional/team.
- Proceed to step 4 if you are still unable to access the website.
- Attempt to access the same website from a different device
- For example, use your mobile phone to access the same website, both from your home network and your phone provider's cellular network.
- Take note of the results and send the information to your technology support professional/team.
- Proceed to step 5 if you are still unable to access the website.
- Either VPN into the OU network or come to campus in order to access the network
- Refer to the information from your technology support professional/team for specific instructions.