Scanning in ApplicationXtender 16.3

Tags captiva

Who is Eligible?

Active Faculty or Staff

Install Captiva Client Toolkit

Scan stations may require the installation of the Captiva Cloud Toolkit in order to get the scan buttons enabled. I have made the zip file for that publicly available here:

https://drive.google.com/file/d/1ElwbRZGeUWHJE2ITYCMcHZxsi9esQwzl/view?usp=sharing

  • Click the link
  • In the upper right corner click "Download"
  • Save the zip file to your desired location

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  • Extract the zip file by right clicking, and selecting "Extract All..."

capScan2.jpg

  • Right click the file autorun.exe and select "Run as Admnistrator"

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  • Select Insall EMC Captiva Cloud Toolkit

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  • Follow the instructions on the install wizard

How to Scan in Appxtender 16

  • Log into Banner 9 admin Pages
  • Launch ApplicationXtender
  • In the pane on the left, select the application you wish to scan into
  • Select New Document
  • Select Scanner

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  • You will see a pop up for EMC Captiva Cloud Toolkit Scanner Access asking you to Allow or Deny the use of your scanner
    • Click Allow

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  • You will see a pop up with a list of your selected scanners
    • Highlight your scanner and click OK

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  • The scanner should now be available for use.
    • NOTE: You may have to perform the step below to have the scan button activate, or it might take a while in IE. This is still being tested.
  • You can adjust your scan settings by clicking the arrow by the scanner. Click the gear for additional, scanner specific options.

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Issue in Chrome

I have seen a problem in Chrome where the "Select Scanner" button is not available/greyed out. Here is the fix.

  • Copy and paste this code in the address bar:
    • chrome://flags/#allow-insecure-localhost
  • You should see highlighted text saying: "Allow invalid certificates for resources loaded from localhost"
  • Click Enable.

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  • If there is an option to relaunch Chrome, then do so.
  • Once Chrome is relaunched, the "Select Scanner" button should be available.
  • Even after that, if the "Scan" button remains greyed out, then click on it once and it should turn blue

Issue in FireFox

  • On Firefox go to
  • Click on "Add Exceptions" and then "Confirm Security Exception"
  • Refresh your batch index page or New Document page. The "Scan" button should appear

Additional Support

  • OU Technology Center
  • 44 Oakland Center
  • Rochester, MI 48309-4479
  • (248) 370-4357
  • Office Hours: M-F 8:00am - 5:00pm
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