Who is Eligible?
Active Faculty or Staff
Install Captiva Client Toolkit
Scan stations may require the installation of the Captiva Cloud Toolkit in order to get the scan buttons enabled. I have made the zip file for that publicly available here:
https://drive.google.com/file/d/1ElwbRZGeUWHJE2ITYCMcHZxsi9esQwzl/view?usp=sharing
- Click the link
- In the upper right corner click "Download"
- Save the zip file to your desired location

- Extract the zip file by right clicking, and selecting "Extract All..."

- Right click the file autorun.exe and select "Run as Admnistrator"

- Select Insall EMC Captiva Cloud Toolkit

- Follow the instructions on the install wizard
How to Scan in Appxtender 16
- Log into Banner 9 admin Pages
- Launch ApplicationXtender
- In the pane on the left, select the application you wish to scan into
- Select New Document
- Select Scanner

- You will see a pop up for EMC Captiva Cloud Toolkit Scanner Access asking you to Allow or Deny the use of your scanner

- You will see a pop up with a list of your selected scanners
- Highlight your scanner and click OK

- The scanner should now be available for use.
- NOTE: You may have to perform the step below to have the scan button activate, or it might take a while in IE. This is still being tested.
- You can adjust your scan settings by clicking the arrow by the scanner. Click the gear for additional, scanner specific options.

Issue in Chrome
I have seen a problem in Chrome where the "Select Scanner" button is not available/greyed out. Here is the fix.
- Copy and paste this code in the address bar:
- chrome://flags/#allow-insecure-localhost
- You should see highlighted text saying: "Allow invalid certificates for resources loaded from localhost"
- Click Enable.

- If there is an option to relaunch Chrome, then do so.
- Once Chrome is relaunched, the "Select Scanner" button should be available.
- Even after that, if the "Scan" button remains greyed out, then click on it once and it should turn blue
Issue in FireFox
- On Firefox go to
- Click on "Add Exceptions" and then "Confirm Security Exception"
- Refresh your batch index page or New Document page. The "Scan" button should appear
Additional Support
- OU Technology Center
- 44 Oakland Center
- Rochester, MI 48309-4479
- (248) 370-4357
- Office Hours: M-F 8:00am - 5:00pm