This article explains how to start a remote support session when directed by a technician. Remote support allows a technician to view and control your device temporarily to help resolve an issue.
Overview
- Only join a session when instructed by an official OU Tech Center technician.
- Never share your session code or accept remote access requests from anyone you do not know and trust.
- Technicians can only access your device for the duration of the session. You may choose to end the session at any time.
Guide
- Ensure you have a stable Internet connection.
- Enter the session code provided by your technician in the window below.
- Click the gold arrow button to download the agent.
Additional Support
- OU Technology Center
- Oakland Center, Room 44 (Lower Level)
- Rochester, MI 48309-4479
- (248) 370-4357
- Office Hours: M-F 8:00am - 5:00pm