If you’ve noticed suspicious activity on your Oakland University (OU) NetID account or suspect that someone else has gained access to it, it’s important to act quickly to secure your information and prevent further unauthorized activity. This article outlines the steps to take if you believe your NetID, Grizzly ID, or OU Email account has been compromised.
Overview
Signs Your Account May Be Compromised
- You cannot log in to your account.
- You discover unknown forwarding addresses or filters in your OU Email account.
- You notice strange login locations and/or devices associated with your account.
- You clicked on a suspicious link or responded to a suspected phishing message.
- Your OU Email account is sending emails that you did not send.
Guide
Reset Your NetID Password and PIN
- Reset your PIN by clicking here.
- Reset your NetID password by clicking here. Choose a strong password that you have not used before.
A confirmation message will appear in the password reset tool once your NetID password and PIN have been successfully reset and secured.
Check Financial and Academic Information
Visit sail.oakland.edu to review your account and verify that the following is correct:
- Direct deposit bank account information.
- Course registration and personal details.
Review Your OU Email Settings
Sign in to your OU Email and check for:
- Forwarding settings that you did not set.
- Filters that you did not create.
- Active sessions that you do not recognize.
Additional Safety Recommendations
- Change the passwords for any personal accounts associated with your OU Email address (e.g., banking, shopping, social media).
- If your direct deposit information was changed without authorization, consider placing a freeze on your credit reports to prevent fraud. Visit usa.gov/credit-freeze for more information.
- Only approve two-factor authentication requests (Duo or Microsoft Authenticator) that you initiated. Deny unexpected requests or mark them as fraudulent.
Additional Support
Contact the OU Technology Center as soon as possible for technicians to verify the security of your account.
- OU Technology Center
- 44 Oakland Center
- Rochester, MI 48309-4479
- Phone: (248) 370-4357
- Email: support@oakland.edu
- Office Hours: M-F 8:00am - 5:00pm