ApplicationXtender 16.3: How to Scan

Who is Eligible?

Active Faculty or Staff

Procedures

Install Captiva Client Toolkit

Scan stations may require the installation of the Captiva Cloud Toolkit in order to get the scan buttons enabled. I have made the zip file for that publicly available here:

Captiva Cloud 3.0.1667

  1. Click the link
  2. In the upper right corner click Download
  3. Save the zip file to your desired location

Dialog box for downloading a file named "captiva_cloud_toolkit_2.1.zip" from a URL. Options include opening with Explorer or saving the file.

  1. Extract the zip file by right clicking, and selecting Extract All...

Right-click context menu for a ZIP folder on a computer screen, showing options like Open, Extract All, Scan for Viruses, Edit with Notepad++, and more.

  1. Right click the file autorun.exe and select Run as Admnistrator

Right-click context menu for "autorun.exe," showing options like Open, Run as administrator, Edit with Notepad++, Scan for Viruses, Delete.

  1. Select Install EMC Captiva Cloud Toolkit

EMC Captiva Cloud Toolkit interface with a blue and white wave design. Text options include 'Install EMC Captiva Cloud Toolkit' and 'Captiva Cloud Release Notes.' The EMC logo is in the top right corner. The tone is professional.

  1. Follow the instructions on the install wizard

How to Scan in Appxtender 16

  1. Log into Banner 9 admin Pages
  2. Launch ApplicationXtender
  3. In the pane on the left, select the application you wish to scan into
  4. Select New Document
  5. Select Scanner

Toolbar section displaying a scanner icon with blue printing symbol and a selectable dropdown. The text "Select Scanner" appears below the icon.

  1. You will see a pop up for EMC Captiva Cloud Toolkit Scanner Access asking you to Allow or Deny the use of your scanner, click Allow.

Prompt displaying EMC Captiva Cloud Toolkit Scanner Access request. It asks for permission to use connected scanners, with "Allow" and "Deny" buttons.

  1. You will see a pop up with a list of your selected scanners
  2. Highlight your scanner and click OK

Dialog box titled "Scanner Selection" with options: "ISIS (Recommended)" and "PaperStream_IP fi-7180". Buttons: "OK" and "Cancel".

  • The scanner should now be available for use.
    • NOTE: You may have to perform the step below to have the scan button activate, or it might take a while in IE. This is still being tested.
  • You can adjust your scan settings by clicking the arrow by the scanner. Click the gear for additional, scanner specific options.

Scanner settings interface showing options for color format set to black and white, scan mode ADF Duplex, paper size maximum, and resolution 300.

Issue in Chrome

Problems in Chrome have been seen where the Select Scanner button is not available/greyed out. Here is the fix.

  1. Copy and paste this code in the address bar:
  2. You should see highlighted text saying: "Allow invalid certificates for resources loaded from localhost"
  3. Click Enable.

Chrome settings section highlighting 'Allow invalid certificates for resources loaded from localhost.' Enabled toggle is in blue on the right.

  1. If there is an option to relaunch Chrome, then do so.
  2. Once Chrome is relaunched, the Select Scanner button should be available.
  3. Even after that, if the Scan button remains greyed out, then click on it once and it should turn blue

Issue in FireFox

  1. On Firefox go to
  2. Click on Add Exceptions and then Confirm Security Exception
  3. Refresh your batch index page or New Document page. The Scan button should appear

Additional Support

  • OU Technology Center
  • 44 Oakland Center
  • Rochester, MI 48309-4479
  • (248) 370-4357
  • Office Hours: M-F 8:00am - 5:00pm
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