How to Report an Outage

Overview

This article explains how to report an outage or report degraded performance with a service.

Guide

1. Log in to the Self-Service Support Center
   • Navigate to the Self-Service Support Center and click Sign In, if you are not already logged in.
   • Log in using your full OU Email address (NetID@oakland.edu) and password.
   • Tip: If you are not able to sign in, see the article: Microsoft Login Password Sync Issue
2. Locate the Service Related to Your Issue
   • Use the search bar or browse the categories to find the service related to your issue.
3. Check for a "Report an Issue" Button
   • If the service has a "Report an Issue" button, click it and fill out the form with as much detail as possible.
   • Once the form has been submitted, a service team will reach out to provide assistance as soon as possible.
   • Tip: If you cannot find a "Report an Issue" button under the service, use the general Report an Outage button on the homepage.