Reporting an Outage

This article explains how to report an outage or report degraded performance with a service.

Procedures

1. Navigate to support.oakland.edu and click Sign In, if you are not already logged in.
2. Log in to the Self-Service Support Center
   • Log in using your full OU Email address (NetID@oakland.edu) and password.
     • Tip: If you are not able to sign in, see the article: Microsoft Login Password Sync Issue
3. Locate the Service Related to Your Issue
   • Use the search bar or browse the categories to find the service related to your issue.
4. Check for a Report an Issue Button
   • If the service has a Report an Issue button, click it and fill out the form with as much detail as possible.
   • Once the form has been submitted, a service team will reach out to provide assistance as soon as possible.
     • Tip: If you cannot find a Report an Issue button under the service, use the general Report an Outage button on the homepage.

Additional Support

• OU Technology Center
• 44 Oakland Center
• Rochester, MI 48309-4479
• (248) 370-4357
• Office Hours: M-F 8:00am - 5:00pm