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This article provides troubleshooting tips for common issues in Oakland University's Virtual Lab environment. It covers file upload/download problems, recommends using Google Drive for seamless access, and explains how to address login issues.
Who is Eligible?
Active Faculty, Staff, or Students
Virtual Lab Troubleshooting
Problem uploading and downloading files
Using the Google Drive Option may be the better option for anyone experiencing issues uploading or downloading files to their virtual desktop.
Vendor documentation is provided at https://www.apporto.com/helpcenter-enduser/uploading-a-file
Faculty and students experiences issues should be directed to Apporto support directly at https://www.apporto.com/apporto-help-center
Using Google Drive
We recommend mounting Google Drive to make sharing files in the Virtual lab environment as seamless as possible. When connected, your Google drive will be mapped to the G: drive in the Virtual Lab environment.
The vendor provides documentation at https://www.apporto.com/helpcenter-enduser/work-cloud-storage
Unable to login
Submit a service request. Provide the specific login error if possible, and consider resetting your password at https://netid.oakland.edu