Configuring the Duo Mobile App

These instructions are for users that are already enrolled with Duo Multi-Factor Authentication (MFA). If you are a new user please follow the directions in the Duo Quick Start Guide to get started with Duo.

When you login to an application that is Duo protected in a browser, you will see the following Duo Prompt:

  • Note: If you previously allowed Duo to trust your browser for 24 hours, the Duo prompt may not appear. You can force the Duo prompt to appear by accessing a Duo-protected application in either a private/incognito window in your preferred browser or visiting these sites in a different browser (e.g. Firefox if you typically use Chrome).

 

Image 1: Prompt on screen to send passcode on mobile device.

 

  • From here you will need to click on “Other options”

 

Image 2: Screen prompt after clinking "Other options"

Image 3: Screen Prompt after clicking "Manage devices"

 

  • Next you will need to click on “Manage devices”

  • In order to access these settings, it will first ask you for verification which you can perform with the current method that you have setup 

 

Image 4: Screen prompt after device verification

 

  • Now that you’ve verified your identity, you can manage your devices
  • This is where you will be able to add your phone and enable Duo mobile
  • Click on “add a device”

 

Image 5: Screen prompt for selecting "Duo Mobile"

Image 6: Screen Prompt for adding phone number

 

  • Choose the Duo Mobile option 
  • Enter your phone number for your mobile device and select “Add phone number”

 

Image 7: Screen prompt to verify number added and to send text

 

  • It will ask you to verify the number is correct and then you can continue

 

Image 8: Step to download DUO Mobile app

 

  • If you do not already have Duo mobile installed, you will need to do so here before continuing.

NOTE: QR Code Below is for reference only - DO NOT SCAN

Image 9: Screen showing QR code to be scanned through DUO Mobile app

 

  • In the Duo mobile app, scan the QR code presented by selecting “Add +” then “Use QR code”

 

Image 10: Confirmation of successful code scanned

 

  • After scanning the QR code you will see this screen saying you successfully added Duo Mobile
  • Click continue

 

Image 11: Screen showing new registered device

 

  • The screen will now display your updated information and you can close your browser. The next time you are presented with a Duo Prompt your phone Duo app will display a green approve check mark and you will not have to manually type in a number.

Additional Support

  • OU Technology Center
  • 44 Oakland Center
  • Rochester, MI 48309-4479
  • (248) 370-4357
  • Office Hours: M-F 8:00am - 5:00pm
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