Support Services
College of Arts and Sciences
For IT assistance for the College of Arts and Sciences, see the contact information below;
Evan Sickler
Computing & Instructional Resource Manager
evansickler@oakland.edu
(248) 370-2888
OUWB School of Medicine
The OUWB School of Medicine Help Desk supports the faculty and staff with all IT issues: https://www.oakland.edu/medicine/technology/about/tech-helpdesk. To request IT support, please use one of the following three options. For audio visual support requests, a ticket should be submitted at least one week prior to the event to ensure coverage.
Web: medhelp.oakland.edu (make applicable selections)
Email: medhelp@oakland.edu
Phone: (248) 370-3695 (immediate request for support)
School of Business Administration
The Oakland University School of Business Administration offers technological support and resources to assist business students, faculty and staff members. See the contact information below;
School of Business Administration Help Desk
Elliott Hall - Room 213
248-370-4111
sbahelp@oakland.edu
School of Education and Human Services
Technology support in Pawley Hall. SEHS Technology Team: Rick DeMent and Julie Chapie (Primary)
Rick DeMent
Informational Technology Analyst
Pawley Hall, Room 436
(248) 370-3047
dement2@oakland.edu
Julie Chapie
Educational Technology Specialist
Pawley Hall, Room 350G
(248) 370-3639
chapie@oakland.edu
School of Engineering
The Computer Technology Office (CTO) provides technical support for the computing resources in the School of Engineering and Computer Science. See contact information;
Phone Number: (248) 370-2216
Engineering Center - Room 354
Monday - Friday 8:00am - 5:00pm (closed from 12pm to 1pm for lunch)
Email: secs@oakland.edu
School of Nursing
The School of Nursing technology offers technology support. See contact information below;
Rob Lupfer
Information Technology Specialist
Human Health Building, Room 2029
(248) 364-8728
rlupfer@oakland.edu
Justin Ballard
Information Technology Support
Human Health Building, Room 1007
(248) 370-4890
jjballard@oakland.edu
Departments
Communication and Marketing
University Communications and Marketing must approve, create, and develop all official University websites using the branded templates provided.
If schools and departments want to create a new website, add additional pages to an existing website, or request new features that require development work, the first contact must be with the assigned account manager.
Anibal House
630 Pioneer Drive, Rochester, MI 48309-4482
(248) 370-3184
fax: (248) 370-3182
e-LIS Instructional Design Services & Moodle Help
e-LIS instructional designers (IDs) help faculty and staff increase engagement and ensure quality in their Moodle courses and eSpaces. Services
Appointments with our ID Team are via Zoom by default, email idteam@oakland.edu to make a request. For Moodle assistance, you can click the Get Help link at the top of any page in Moodle or visit: https://www2.oakland.edu/secure/esp/
e-Learning and Instructional Support
Kresge Library, Room 430
Phone: (248) 805-1625 Weekdays 8am to 8pm & Saturdays 10am to 12pm
https://www.oakland.edu/elis/
Kresge Library
The Kresge Library offers walk-up technology assistance at this time. Learn more about their services here: https://library.oakland.edu/services/technology/index.html or if you have additional questions, contact their IT support below;
Michael Ross
Manager, Library Technology Services
Email: mross3@oakland.edu
Phone: 248-370-4617
Office: 203A KL
Andrew Stepp
Library Technology Specialist
Email: astepp@oakland.edu
Phone: 248-370-2515
Office: 203
Student Affairs & Diversity
The Division of Student Affairs & Diversity is located in the lower level of the Oakland Center inside the Student Technology Center. If you are in need of assistance, you can submit a Help Desk ticket or contact them through email and phone.
Click the link below to visit their website and click on the "Submit a Ticket" button
https://www.oakland.edu/studentaffairs-diversity-it/
Division of Student Affairs & Diversity
Oakland Center - Suite 150, 312 Meadow Brook Road, Rochester, MI 48309-4452
(248) 370-2995
studentaffairs@oakland.edu
Hours: Monday - Friday: 8 a.m. - 5 p.m.
Student Housing
The University Housing Technology Help Desk is a service offered by University Housing to all students living on campus. The Help Desk exists to assist students with any technological problems that they might encounter while using OU’s network or their own personal computing devices. The contacted information is listed below;
423 Hamlin Hall
(248) 370-2534
wireless@oakland.edu
https://www.oakland.edu/housing/techsupport/
University Human Resources (UHR)
Human Resources
Wilson Hall - Room 401, 371 Wilson Boulevard, Rochester, MI 48309-4486
(248) 370-3480
Office hours:
Monday - Friday 8 a.m. - 5 p.m. and by appointment