How to Reset a Message Indicator Light

This article explains the steps to take when a customer reports that their telephone message light remains on, even though there are no messages in their voicemail queue.

Who is Eligible?

Help Desk Staff and Cisco Administrators 

How to Reset a Message Indicator Light

When a customer calls to report their telephone light remains on if there are no messages in queue, you must first;

• Login to the Cisco Unity on-line application https://vmail.oakland.edu/cuadmin/search-global-user.do

• Select Users from left-hand navigation pane

• Type in the telephone extension to reset the light

• Select the Message Waiting Indicators from the EDIT menu

  

• Click on the box and select Reset All option. You will receive a confirmation that the light has been reset.

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