How to Reset a Message Indicator Light

This article explains the steps to take when a customer reports that their telephone message light remains on, even though there are no messages in their voicemail queue.

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Technology Center Staff and Cisco Administrators 

How to Reset a Message Indicator Light

When a customer calls to report their telephone light remains on if there are no messages in queue, you must first;

Cisco Unity Connection Administration interface showing version 8.5.1ES16.11900-16. Sidebar lists categories like Users, Templates, Contacts, Call Management. Tone: professional.

  • Type in the telephone extension to reset the light

Screenshot of Cisco Unity Connection Administration interface showing search results. A single user with the alias 4473 is listed. Columns include extension, first name 'Cheryl,' last name 'Mcpherson,' and display name 'Cheryl Mcpherson.' The interface features navigation links and search options.

  • Select the Message Waiting Indicators from the EDIT menu

A screenshot of the Cisco Unity Connection Administration interface showing user edit options. Menu items include user details and message settings.

  • Click on the box and select Reset All option. You will receive a confirmation that the light has been reset.

Screenshot of the Cisco Unity Connection Administration interface, showing Message Waiting Indicators with a table listing extensions, current status, and phone system details.

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